.help-grid{grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);align-items:start;gap:20px;display:grid}@media (max-width:1000px){.help-grid{grid-template-columns:minmax(0,1fr)}}.help-form{gap:14px;display:grid}.help-ok{border-radius:var(--r-sm);background:var(--good-bg);color:var(--good);margin:0;padding:10px 12px}.help-convs{gap:10px;margin:0;padding:0;list-style:none;display:grid}.help-conv{border:1px solid var(--line);border-radius:var(--r-md);background:var(--panel);overflow:hidden}.help-conv-head{text-align:left;cursor:pointer;width:100%;font:inherit;color:inherit;background:0 0;border:0;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.help-conv-head:focus-visible{outline:3px solid var(--accent);outline-offset:-3px}.help-conv-title{gap:2px;min-width:0;display:grid}.help-conv-title strong{overflow-wrap:anywhere}.help-conv-title small{color:var(--ink-2)}.help-conv-body{border-top:1px solid var(--line);padding:0 16px 16px}.help-thread{gap:10px;margin:14px 0;padding:0;list-style:none;display:grid}.help-thread li{border-radius:var(--r-sm);max-width:92%;padding:10px 14px}.help-thread li.is-you{background:var(--soft);justify-self:end}.help-thread li.is-staff{background:var(--accent-dim);justify-self:start}.help-thread p{white-space:pre-wrap;overflow-wrap:anywhere;margin:4px 0 0}.help-who{color:var(--ink-2);font-size:12px;font-weight:600}.help-reply{gap:10px;display:grid}